Our Guarantee

Our Guarantee

It is extremely important to us that every pet parent is happy with their PureBites experience, which is why we have a 100% satisfaction guarantee on all of our products.

If you are not completely satisfied with PureBites, simply save the unused portion1, together with the proof of purchase2(if you bought elsewhere) and call or email us. We will gladly replace the product or refund your money.

 

This guarantee does not extend beyond the expiration date of any product.

1: Photos of both the unused portion of PureBites and packaging are required
2: Proof of purchase must contain the following information: retailer name and address, purchase date, unit and total prices, and item descriptions